Lexus is the best initial quality in the U.S.
Toyota's luxury brand topped the list in 2012 JD Power Initial Quality Study with an average of 73 problems per 100 vehicles, within 90 days of first use.
2nd consecutive year that Lexus cars have at most complaints within 90 days of customer buying a car, an average of 73 responses of 100 vehicles while the Lexus at the industry average was 102. Besides Lexus, Toyota also owns Scion also rank high in surveys.
Jaguar astonishing leap from 20th place in 2011 rose to No. 2. An average of 75 problems per 100 vehicles, down 39 from last year respectively. Stuart Schorr, a spokesman for Jaguar commented: "This is the 3rd consecutive year of growth Jaguar, it demonstrates efforts to improve its quality."
General Motors became the vehicle of a maker of America's largest scale. Cadillac brand from No. 9 last year to 4th this year. GMC and Chevrolet fewer complaints than average, but Buick relegated.
Lexus RX 450h.
The study also showed that the competition is impacting positively on overall vehicle quality. The number of complaints in the sector fell 5% from 107 to 102 per 100 vehicles. In total 185 models, there were approximately 65% of the car rose. In 32 brands ranked brand last year increased 26 points, 5 points lower, and one unchanged.
BMW's Mini has 139 problems per vehicle, stood on the second end of the table is the Smart brand of Mercedes and Fiat together with the number 151.
Fiat year marks a return to the U.S. market with very satisfactory results. However, Dodge - names absent from the charts last year, now in 5th position from the bottom up. Chrysler and Jeep stand in the middle of the second half. Ram Truck Brand admirable position in the overall index.
Initial Quality Study is the study of the level of customer satisfaction in the first 3 months after receiving the car by JD Power, market research companies worldwide implementation. The problems that owners make is not necessarily waving the damage, it may be that the customer designs frustrated. In recent years, some firms also received criticism about the new information makes the system difficult to understand the car owner, or double-clutch operation is not smooth as traditional automatic transmission.
JD Power said, there are also some negative reactions as complex audio systems, entertainment features, navigation or voice control. The number of complaints has increased by 45% since 2006.
Smart phones are more are interested. David Sargent, vice general director of Global Power array for automotive manufacturers and suppliers and accessories are working hard to achieve the expectations of consumers with the system to keep drivers safe, convenient convenient and more enjoyable. However, technology advances quickly also been criticized if the owner does not know how to use.
Three straight years Ford relegation. In 2010, the firm ranked No. 5, 2011 is 23, but this is 28. MyFord Touch system and dual-clutch gearbox for the reason here. Lincoln have better results but still below average.
Group Vice President Jim Farley said Ford, 89% of customers have received upgrades to MyFord Touch, most of them feel comfortable. However, this change was made after the end of JD Power survey.
Volkswagen is trying to focus on quality, enhanced reputation in the U.S., the company also holds a dual-clutch gearbox, Bluetooth interface. Again ranks 4th from the bottom up, despite reduced 7 issue of the 100 vehicles.
Marc Trahan from Audi on as Deputy General Manager of VW call quality survey results are a disappointment, the internal data of the company indicating the number of customer complaints has dropped about 17-20% by in 2012. Some improvements have not taken control programs such as the new gearbox. He also said the recent survey of two of its latest product is the Passat and Beetle have shown that the resulting "higher than average and better than previous generations."
